Shipping policy

We ship every order as quickly as we can, so your incense reaches your desk without delay.

Processing time

All items are in stock. Orders are packed and shipped within 24–48 hours of purchase (Monday through Friday). You will receive a confirmation email with tracking as soon as your box is on its way.

Shipping rates

• Orders under $28: flat shipping fee of $3
• Orders over $28: free standard shipping

We occasionally run free-shipping promotions — subscribe to our email list for the latest offers.

Shipping methods and delivery time

Shipping to	Method	Delivery time
United States	Standard Shipping	10–20 working days
Canada	Standard Shipping	10–20 working days
Australia	Standard Shipping	10–20 working days

Before you order

Please double-check your name, delivery address, phone number, and email before finalizing your order, so we can reach you quickly if anything comes up with your shipment.

Delays, tracking & issues

Delivery estimates are provided by carriers and may occasionally be affected by customs, weather, or peak-season volume. If your tracking has not updated for more than 7 days, or your order arrives damaged, email us at focusincense@hourstick.com and we will make it right.

Questions? Visit our FAQ or contact us.